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Experience
Feb 03–Present
Statewide Marketing Manager,
American Tire & Auto Fairbanks, AK

  • Perform daily work to balance all invoices and track issues as relating to sales and work force performance.
  • Develop website, intranet, network; provide communications solutions for five stores.
  • Create marketing materials for all aspects of store operation: including radio, television, print, etc.
  • Manage budget; track charges assist in determining best use of marketing budget.
  • Assist with networking and development for five stores.\
  • Perform daily tasks on Unix system for accounting, payroll and sales tracking associated with daily sales.


April 03–Present
Owner
Memories and More: a scrapbooking and yarn store Fairbanks, AK

  • Planned, organized and ran 2004 Crafters’ Show at the Carlson Center.
  • Research and purchase materials for retail operation. Hire, train and manage staff to run commercial venture.
  • Create advertising for store including website and listserv/mailing lists for customers. Manage customer contacts.
  • Train large and small groups as well as one-on-one training sessions in large facilities, businesses and churches to include scrapbooking, designing layouts, knitting, crocheting and card making.

May 02–Feb 03
Communications Coordinator,
Alaska BRIN, University of Alaska Fairbanks Fairbanks, AK

  • Develop website for Alaska BRIN and Alaska EPSCoR; used Roxen to update site.
  • Trained others in use. Developed websites for areas related to BRIN and EPSCoR.
  • Created marketing materials to promote both departments.
  • Generated materials for distribution to Statewide Steering and External Advisory Committees.
  • Entered BANNER requisitions, review expenses and point out discrepancies to Fiscal Officer.

1999–2001
Manager, Help Desk and Training
University of Alaska Fairbanks, AK

  • Hired and trained staff in customer service and information technology.
  • Developed classes for staff; delivered training on diverse computer applications monthly including security measures and copyright laws.
  • Managed three-year budget of over $50,000. Reported to upper management routinely on expenses.
  • Assisted MicroLan Services in inventory, maintenance, software installation and upkeep of multi-use training lab with diverse applications on pc based systems.
  • Responsible for annual Training Conference (RSTC) involving attendees from 23 locations.
  • Developed and supported website for unit plus hundreds of additional pages for related departments; implemented ADA screening and explained options for use in training classes (Bobby and related websites.)
  • Reviewed, selected and implemented software choice for service and call tracking across four Help Desk installations statewide.
  • Continued many of the duties held as CSS Lead (see next listing.)

1998–1999
Lead Sr. Programmer Analyst, CSS,
University of Alaska Fairbanks, AK

  • Modified and updated QMenu and QAdhoc queries and views. Created new queries and views to meet client needs. Tested database changes during upgrades. Took Oracle SQL and PL/SQL courses.
  • Reviewed database interface products to replace QMenu and QAdhoc tools with ones that would allow customers to write their own queries. Assisted in troubleshooting Oracle Data Browser queries and views.
  • Taught QMenu, QAdhoc, Oracle Data Browser, MS Office applications, Netscape, and related courses to faculty, staff and students.

2000–2001
Adjunct Faculty, Computer Science,
Tanana Valley Campus Fairbanks, AK

  • Instructed 12 students in the use of Microsoft Office applications.
  • Taught Word, Excel, Access, PowerPoint, Internet and how to integrate all of these applications for the best results.
  • Lectured, assigned work, graded assignments, counseled students.

Fall ‘94–Winter ‘99
Adjunct Faculty, Computer Science,
Wayland Baptist University FT. Wainwright, Eielson AFB, AK

  • MISM 3311 – Information Systems – covered all aspects of information systems, primary focus was on databases use, creation, lifecycle, application for generating, maintenance etc. (Winter 1999)
  • CBIS 3301 – Computer Business Applications – taught use of Word, Excel, Access, PowerPoint, the Internet and how to integrate all of these applications for the best results. (Fall 1994, Spring 1995)

1997-1998
Special Projects Coordinator/Information Officer
ARSC Fairbanks, AK

  • Implemented information kiosk for tours.
  • Redesigned web site to attract non-university visitors.
  • Worked with scientists on promoting their projects through informational flyers, online PDF documents and a quarterly newsletter.

1995-1997
Store Manager/Director of Marketing
Internet Alaska, Inc. Anchorage, Fairbanks, AK

  • Introduced Internet to eight communities. Increased customers from 450 to over 17,000.
  • Set up customers on Sun OS. Developed and delivered training materials for staff and customers.
  • Opened, staffed and ran the Fairbanks operation. Managed 2 full-time and 2 part-time staff.

Dec 95–Present
Owner/Programmer
Alaskan Web Pages Fairbanks, AK

  • Develop websites, intranets, graphics, online documents to include shopping catalogs for clients.
  • Create marketing materials for clients. Manage client communications.
  • Billing, marketing, sales as associated with owning a small service-based business.
  • Clients include –7 Gables Inn, Interior Alaska Orthopedic Sports Medicine, Café Alex

1993-1995
Program Development Coordinator/Admin Asst.
VCAS, UAF Fairbanks, AK

  • Taught TQM principles to 24 teams.
  • Worked with teams on a weekly basis to implement continuous improvement solutions to ongoing problems.
  • Worked with Administrative Services Director team to create benchmarks for budget reduction.

1990-1990
Programmer,
ARCO Alaska Anchorage, AK

  • Converted Accounting reports from 1970’s COBOL to SAS.

Classes/Certification

The National Needlearts Market, Business and Course Development Training, 2005

Memory Trends, 2004

Help Desk 2000 Certified Help Desk Manager, 2001

Attended ‘Boot Camp for Developers,’ OracleWorld 2000

Introduction to Campus Pipeline, SCT Summit 2000

Training Manager/Director - Langevin Learning Services Certification, 2000

Certified Help Desk Professional, 2000

Instructional Designer/Developer - Langevin Learning Services Certification, 1999

Introduction to Oracle: SQL and PL/SQL, August 1998

 

Education
Master of Business Administration, UAF 1992
Bachelor of Science, Computer Science, UAF 1990

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Related skills summary
Programming: C++, C, SQL, Java, Perl, HTML, Pascal, BASIC, Assembly Language, SmallTalk, Prolog, COBOL, SAS, LISP, MacScheme

Operating Systems: Unix, MS-DOS and Windows [3.1, 95, 98, 2000, ME,] MacOS 10

Software: BANNER, Oracle Data Browser, Blackboard, VistaPlus, Peregrine, MS Office, Dreamweaver, Fireworks